KPN is a leading supplier of various ICT services in the Netherlands.
On short notice KPN needed a certified environmental management system (ISO 14001) to cover its’ services to the business market.
The activities of KPN include fixed and mobile ICT services, including underground and above-ground networks and mobile sites, building and managing datacenters and managing over a thousand technical buildings. Because of the scale and complexity BMD Advies Rijndelta opted for a basic system with a limited scope. The result was that KPN could have a valid certificate in a very short time period. This basic system is set up in such a manner that it can be easily expanded. Currently, the scope includes all business activities of KPN in the Netherlands. The latest scope extension was conducted to include mobile services. Because of reorganisations and organisational splits, the environmental management system has been updated regularly. In these cases, the (basic) foundation system has proved its worth. When activities were nog longer executed by KPN, they were effectively removed from the scope and had no effect on the operation of the system as a whole.